Parliament Stakeholder Satisfaction Survey
Mthente Research and Consulting Services (Pty) Ltd has been appointed to conduct an annual (2019/2020: financial year) stakeholder satisfaction survey for the Parliament of South Africa.
The 5th Parliament has identified the engagement of stakeholders as a strategic outcome-orientated objective, placing its stakeholder relations on a new development path. It views this as critical to enhancing its ability to deliver on its three-legged mandate of making laws, holding the executive accountable and optimising citizen participation.
In 2016/17: financial year Mthente undertook the first survey that informed the stakeholder engagement strategy which outlined a programme of action. This included the setting of year-on-year outcome-based targets that focused on evaluating the effectiveness of its stakeholder engagement strategy and execution of this in relation to the service charter. Accordingly, this stakeholder survey is a follow up survey on the 2019/20: financial year stakeholder satisfaction levels.
The objectives of the survey are to measure the perception of Parliaments employees, Members of Parliament and external stakeholders on the services offered by Parliament and the levels of satisfaction with their interactions with Parliament. This will be determined through an online survey being sent to 1769 internal stakeholders and 690 number of interviews with external stakeholders.
The survey results will be presented in a report that provides recommendations to Parliament on what is required to further improve stakeholder satisfaction levels, as well as on what aspects of the Service Charter need to be strengthened.
GIZ South African Climate Change Education and Awareness Survey
Mthente Research and Consulting Services has been appointed by the Department of Environmental Affairs and the Deutsche Gesellschaft fur Internationale Zusammenarheit (GIZ) to conduct a South African Climate Change Education and Awareness Survey.
Mthente understands that the 2011 National Climate Change Response Policy (NCCRP) sets out South Africa’s climate change response and approach to achieving a just transition to a climate-resilient and low-carbon economy and society, advancing the vision of the National Development Plan 2030 (NDP). Key to the achievement of South Africa’s climate change response objectives, as indicated in the NCCRP, is the informed participation of all stakeholders in South Africa’s climate change response. This is to be enabled by enhanced awareness and understanding of climate change causes through understanding its impacts and having access to information. This is deemed to be, a basis for empowered and transformative action by all sectors of society.
Through the research Mthente’s aims to:
- Analyse the climate change education and awareness survey results in line with international and national assessment standards.
- Identify barriers and opportunities for enhancing climate change education and awareness in South Africa.
- Provide recommendations to inform the development of the climate change education and awareness strategy.
The Centre for e-Innovation (Ce-I) in the Department of the Premier in the Western Cape services 13 provincial departments and over 75,000 government employees. In addition to providing basic support for the Western Cape Government’s ICT infrastructure and applications, the Centre is also responsible for providing residents of the Western Cape Province with increased knowledge of government services. To determine whether the Ce-I is meeting its service level agreements with its internal customers Mthente was commisioned to undertake a perception survey with its provincial government clients.
This survey was to serve as a follow-up study to the Ce-I’s baseline survey, which was carried out in 2009 by Mthente, and followed by subsequent surveys in 2011 and 2015. Many of the key performance indicators (KPIs) stayed the same in order to track changes. The approach to the study was informed by qualitative interviews with 4 internal Ce-I managers/senior stakeholders and 24 senior stakeholders within the 13 Western Cape Government departments serviced by the Ce-I, as well as a quantitative online survey sent to the Ce-I’s database of 19,000 Western Cape Government e-mail users, which generated responses from 1,227 individuals.
Small Business Annual Review Study and Survey
Mthente was commissioned by Small Enterprise Finance Agency (SEFA) to conduct an Annual Review of Small Business and Cooperative in South Africa. The aim of the project was to provide a description of trends and an analytical assessment of the performance of the small enterprise sector within the broader context of the South African economy as a whole.
This was achieved through a literature review of the global, regional and South African trends of SME performance, detailed desk-top statistical analysis, in-depth stakeholder interviews and quantatitve interviews with an indicative sample of 1 500 SMEs and Co-Operatives in both the informal and formal sector
Black South African’s Perceptions of the Jewish Communities in the following cities
The Kaplan Centre commissioned a survey to measure the attitudes and perceptions of Black South Africans towards Jews and the Jewish community. The research aims to also understand the pervasiveness and potency of these attitudes and perceptions. While this research will not be representative of the population of Black South Africans, a scientifically sound research methodology will be employed in order to achieve its aims.
Once compiled and finalised, the research report will be shared with the leadership of the Jewish community thus providing empirical data and insight into the future of Jews in South Africa; as well as enable the development of bespoke strategies focused on counteraction, mobilisation and advocacy.
Baseline Survey for the Saldanha Bay IDZ Community Development Project
TBSP Advertising & Marketing commissioned a baseline study for the Saldanha Bay Industrial Development Zone Community Engagement (SBIDZ CE) to assess both the socio-economic profile and the prevailing conditions and perceptions of the seven towns that make up the community of Saldanha Bay Municipality (SBM). This research provided baseline data in relation to the SBIDZ CE, in order to monitor the project’s progress, impact and effectiveness over the medium to long term across a portfolio of activities and interventions. A survey questionnaire was translated into English, Afrikaans and isiXhosa and after a pilot study of 200 households, the survey was refined and conducted amongst 3 800 households across the following towns: Saldanha Bay, Vredenburg, Langebaan, St Helena Bay, Paternoster, Jacobsbaai and Hopefield. 20 focus groups with residents of the SBM and local stakeholders were held, which provided a comparison of responses, verification of dominant themes and corroboration of the survey findings.
Stakeholder Satisfaction Survey
The Industrial Development Corporation (IDC) commissioned Mthente to undertake a Stakeholder Satisfaction Survey for the gala dinner and conference held to commemorate their 75th anniversary.
The conference, intended to be the first in a regular series of premier industrial development events in South Africa. The event brought together national and international experts, and provided a bridge for dialogue between private and public sectors.
The project objectives were to gauge the value provided to stakeholders regarding the content and flow of the conference and to gain insights for the purposes of informing the 2017 conference
Energy Security Survey
The Department of the Premier, Western Cape Government commissioned market research into household and business views across the Western Cape on the current energy crisis and attitudes regarding their energy behaviour. The Western Cape Government views energy security as a game changer. Implemented in conjunction with the City of Cape Town, the aim of this game changer is a 10% reduction in current Provincial demand from Eskom over the next three years. A key enabler of the Energy Security Game Changer is that households and businesses are “informed, educated and motivated to become power providers in a way that is optimal for them and for municipalities.” The research offered a detailed understanding of consumer behaviour, attitudes and awareness, as well as an understanding of energy usage and savings. This information informed the design of a communications campaign on energy security that was developed by Y&R.
The target audience for the research project included households and businesses located in the following four local municipalities in the Western Cape Province: City of Cape Town, Drakenstein, Stellenbosch and Saldanha Bay. Key variables taken into consideration when developing the sample included municipality; race; and LSM. A total of 1,319 household surveys were conducted and 250 businesses surveyed. In addition, 6 focus group discussions were facilitated post-survey for qualitative insights.
Tenant Demographic Profiling & Satisfaction Survey
Communicare; a social housing Non Profit Company offering rental accommodation service in the Western Cape, commissioned a Baseline Tenant Demographic Profiling & Customer Satisfaction Survey. This research informed the baseline demographic profile of the current households under the Communicare rental accommodation service offering, as well as provides data on the levels of satisfaction these tenants hold towards the services provided by Communicare.
The objective of the survey was to inform the long-term planning and sustainability of Communicare through ensuring that its policies and programmes are tailored to the needs of its current and prospective tenants.
The survey focused on the following thematic areas: Demographic Information; Household Income; Motivations and Aspirations; Customer satisfaction; Internet Connectivity; Communication Preferences; and Community Development. Out of 3334 housing units, a response rate of 73% was achieved, resulting in 2393 respondents to the survey.
Khayelitsha Commission: Community Perception Survey
The Commission of Inquiry into allegations of police inefficiency in Khayelitsha commissioned a public perception survey amongst residents on the efficiency and conduct of police in Khayelitsha in November 2013. Face-to-face interviews were conducted with 1,836 Khayelitsha residents in the three SAPS precincts: Khayelitsha, Harare and Lingelethu West. The survey was followed by a qualitative focus group to further explore and analyse research findings. Our research and findings are quoted in the Commission’s final report, “Towards a Safer Khayelitsha,” and our researchers testified before the Commission
Gauteng Department of Health: Evaluation of the Outcomes of Ward-Based Door-to-Door AIDS Education Programme in Gauteng Province
The Gauteng Department of Health has commissioned an evaluation to determine and assess the outcomes of its ward-based door-to-door AIDS education programmes. This programme has been implemented in informal settlements and high risk areas in Gauteng to:
(i) improve HIV prevention through a combination of preventative measures;
(ii) address health care through testing, treatment and adherence;
(iii) identify and refer orphans and vulnerable children (OVC) for poverty relief or referral; and
This holistic effort is aimed at mitigating the effect of HIV/Aids on residents.
The objectives of the evaluation are to:
- measure the results and outcomes of the programme in the five municipalities where the programme has been implemented;
- measure the effectiveness of the referral systems from the programme to NGO and government services;
- document community responses to the programme; and
- analyse the community reponses; and recommend processes, systems and methods to strengthen the ward-based door-to-door AIDS education programme in Gauteng.
In the pilot study, 104 households were successfully surveyed. The full survey will be implemented in mid-2016, where a total of 2 100 households will surveyed.
Safety and Violence Initiative, University of Cape Town: Tracking Study on Youth Violence Reduction in Gugulethu and Manenberg: The Amandla Edu-Football Safe-Hub Model
Amandla Edu-Football, through its partnership with the Safety and Violence Initiative at the University of Cape Town (SaVI-UCT) and the International Committee of the Red Cross (ICRC), commissioned a baseline survey for the youth violence prevention study at Amandla’s ‘Safety-Hub’ facility, located in the violence-prone communities of Gugulethu and Manenberg. The research study was commissioned in order to develop a baseline that would be used to monitor and track the progress of the Safety-Hub facility’s youth development interventions over a 10-year period.
Stakeholder Engagement Study
Basil Read commissioned a stakeholder engagement study as part of their broader strategy of measuring the relationship between Basil Read and its stakeholders.
The focus of the study is to analyse the needs and expectations; perceptions and thoughts of stakeholders toward the company. The stakeholder groupings included mining, roads, buidls, civils and pipelines, St Helena Airport and Development.
The outcome of the study was used to inform the Basil Read’s stakeholder engagement strategies and the interventions of engagements. It also informed the management of its stakeholder relationships in order to maximise brand exposure and reputation.
Stakeholder Perception Survey
The Auditor General South Africa (AGSA) commissioned a Stakeholder Perception Survey. The survey results were used to inform its stakeholder organisational strategy, so that could better respond to the needs and requirements of their stakeholders.
The data collected in this survey formed part of the baseline data, which will be used to monitor and evaluate future stakeholder perception surveys. The strategic intent of the research was to improve existing relationships with the AGSA’s stakeholders and inform stakeholder engagements initiatives by identifying and addressing any concerns they may have. The specific objectives of the research are to: gauge stakeholder knowledge and understanding of the AGSA mandate, products and services; investigate the extent to which stakeholders use the products and services; assess stakeholder perceptions in relation to the quality of products and services; and gauge stakeholder perceptions in relation to the AGSA contribution towards improving transparency and accountability in government.
A total sample of 1199 stakeholders participated in the survey.
Municipal Public Accounts Committee (MPAC) Focus Groups and Section 4(3) Auditee Perception Study
Following this stakeholder engagement the AGSA commissioned a second Stakeholder Perception Survey, as a continuation of their efforts to improve existing relationships with the AGSA’s stakeholders and inform stakeholder engagements initiatives by identifying and addressing any concerns they may have.
This study included focus groups with Municipal Public Accounts Committee (MPAC) and interviews with Section 4(3) stakeholders, specifically targeting Chief Executive Officers (CEOs).
Stakeholder Perception Survey
The Liberty Group commissioned a stakeholder perception survey to inform its initiatives and strategic approach to key stakeholders. The data collected in this survey formed part of the baseline data, which will be used to monitor and evaluate future stakeholder perception surveys. The specific objectives of this research were to: analyse the needs and expectations; perceptions and thoughts of stakeholders; evaluate the nature of relationships with the eleven groups of identified stakeholders; identify gaps between perception and reality of stakeholder experience of the Liberty Group; and drive insight to inform future business initiatives. The strategic intent of the research was to improve existing relationships with the Liberty Group’s stakeholders and inform stakeholder engagement initiatives by identifying and addressing any concerns they may have.
The target sample was fifty stakeholder interviews, and our findings and recommendations were developed around the following thematic areas: stakeholder knowledge and awareness; trust in relationship; societal engagement and transformation agendas; contributions to stability and growth; market development and expansion into domestic and international markets.