NHBRC SATISFACTION SURVEY

Mthente Research and Consulting Services (Pty) Ltd was commissioned by NHBRC to conduct a perception and satisfaction level survey amongst the NHBRC internal and external stakeholders to determine a benchmark measurement on current stakeholder perceptions on the NHBRC products and services provided as the Regulator to the homebuilding sector. This research adopted a quantitative research approach to gather information from both the internal and external NHBRC stakeholders in order to gauge their perception and satisfaction level with the NHBRC. The study made use of an online-based self-administered questionnaire for both stakeholder groups to collect data on their satisfaction and perception level. A total of 284 completed surveys (62 internal stakeholders and 222 external stakeholders) formed part of the analysis. Areas for improvement were identified and actioned by the NHBRC.

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