Mthente Research and Consulting Services

Surveys & Analytics

Mthente’s specialist research team assists organisations with conceptualising and designing research projects, selecting representative samples, and developing research instruments in order to conduct surveys of various scales. Mthente has a wealth of experience and a demonstrable track record in conducting stakeholder perception surveys, customer satisfaction surveys and community perception surveys using face-to-face interviews, focus groups, electronic surveys and telephonic surveys.

We have extensive experience in relation to statistical data collection, including extensive quantitative and qualitative analysis abilities using SPSS® and Atlas.ti® software packages that assist in ensuring statistically sound and robust recommendations.

We offer both paper based and online surveys through innovative and advanced technologies accessed via the web, tablets and smart phones.

See a selection of our past and current projects:

SANSA: ORGANISATIONAL CULTURE SURVEY

The South African National Space Agency (SANSA) is a Schedule 3A Public Entity that formally came into existence on 03 December 2010 in terms of the Public Finance Management Act (No.1 of 1999 as amended by Act 29 of 1999).

One of the objectives of the SANSA Act (No.36 of 2008), is to support the creation of a work environment that is conducive for productivity. As such, SANSA appointed Mthente Research and Consulting Services to develop and administer an Employee Engagement Survey on its behalf. The project was aimed at informing management of their employees’ experiences and thoughts about SANSA’s overall organisational culture. Through an online/telephonic survey approach, Mthente surveyed all SANSA’s employees on a range of dimensions that encompass organisational culture. The findings of this research will allow SANSA to take the necessary action to create a healthy work environment for all employees.

RBIDZ: STAKEHOLDER SATISFACTION RESEARCH

Mthente Research was commissioned by the Richards Bay Industrial Development Zone (RBIDZ) to conduct a stakeholder perception, satisfaction, and brand visibility survey. The insights of the study was to bring forth invaluable insights, serving as a keystone for RBIDZ to not only affirm its strategic pursuits but to also refine its relationship with stakeholders, enhance brand recognition, and solidify its position as a lodestar for sustainable industrial and socio-economic development within the region and beyond.

As part of this research Mthente conducted a desktop review of documents provided by the RBIDZ, engaged the RBIDZ team in a stakeholder mapping exercise to identify key stakeholders to participate on the study, developed the survey and interview tools guided from previous surveys, achieved a survey sample of 119 respondents and 16 in-depth interviews. Mthente used descriptive analysis, inferential statistics and data weighting and representation to present the key findings in a report with recommendations to the RBIDZ. Concluding that the study’s objectives were effectively met, illustrating that the assessment of stakeholders’ general perception of the RBIDZ has demonstrated a mainly favourable view.

RBIDZ: STAKEHOLDER SATISFACTION RESEARCH

RBIDZ: CUSTOMER SATISFACTION RESEARCH

Richards Bay Industrial Development Zone (RBIDZ) is a purpose-built and secure industrial estate on the North-eastern coast of KwaZulu-Natal. It is an integral part of the Government’s macro-economic policy to develop South Africa’s manufacturing sector by encouraging investments in export-orientated manufacturing industries, centered on beneficiation of the country’s natural resources, and thereby creating employment opportunities. The RBIDZ appointed Mthente to conduct the customer satisfaction survey that has been used as an annual benchmarking exercise to identify the effectiveness and direction of the RBIDZ’s Investor Retention and Expansion initiatives. The outcome of this survey was to assess investors general perception of the RBIDZ, their view on the RBIDZ response to its mandate, customer service experience and suggestions for improvement.

Mthente conducted a desktop review of all documents received by the RBIDZ, updated the survey tool, conducted 27 investor surveys, analysed the data using graphs, figures and thematic analysis for open-ended questions. The triangulation of quantitative and qualitative data from the surveys allowed for comprehensive and credible findings that identify gaps and implementation areas of improvement, presented to the RBIDZ to be addressed. Overall, the investors were satisfied with the RBIDZ customer service and response to its mandate.

THUNGELA: STAKEHOLDER PERCEPTION RESEARCH

The King IV report speaks to stakeholder relationships and the need for listed businesses to adopt a stakeholder-inclusive approach that balances the needs, interests, and expectations of material stakeholders in the best interests of the organisation. Thungela, a leading producer and exporter of high-quality, low-cost thermal coal in South Africa’s mining industry, works with several stakeholders, key to their business. Though Thungela sites conduct manual quarterly community stakeholder perception surveys in their Community Engagement Forums (CEF) measuring the level of trust in the mine, the level of support (if the community supports the mine), and the level of fairness (if the mine listens and responds to community concerns), Thungela must have a broader view of its stakeholders and host communities’ perceptions of the business. Thungela therefore wished to conduct a third-party perception survey to get a better understanding of its broader stakeholder base’s perceptions of Thungela and its relationship with its stakeholders. As a result, Mthente was appointed to conduct the research. The overall objective of the survey was to study, analyse and report on the perception of a range of stakeholders, including government stakeholders, municipalities, unions, journalists, traditional authorities, and members of the various host communities.

AMwA: EMPLOYEE CULTURE SURVEY

Akina Mama wa Afrika (AMwA), a feminist Pan-African leadership development organisation appointed Mthente to conduct an organisational culture survey. The survey aimed to provide insights into employees’ experiences and perspectives on the prevailing organisational culture. AMwA, based in Uganda, focuses on women’s empowerment, economic justice, and violence against women. In response to the COVID-19 pandemic, AMwA transitioned to a virtual work environment. The survey evaluated various dimensions of job satisfaction, including the work environment and leadership style. The aim was to pinpoint areas for improvement and enhance the overall employee experience.

Akina Mama wa Afrika (AMwA) officially appointed Mthente to conduct an organisational culture survey. The primary objective of the project is to provide AMwA management with valuable insights into the experiences and perspectives of its employees regarding the prevailing organisational culture. By leveraging these findings, AMwA aimed to implement targeted measures to foster a healthy and supportive work environment that benefits all employees.

Akina Mama wa Afrika (AMwA) is a pioneering feminist Pan-African leadership development organisation based in Kampala, Uganda. Guided by feminist principles and the Charter of Feminist Principles for African Feminists, AMwA envisions a world where African women have autonomy and drive positive change. AMwA focuses on Women in Power and Decision Making, Women’s Economic Justice, Sexual and Reproductive Health and Rights, and Violence against Women. Through feminist leadership development, research, policy influence, and movement-building, AMwA aims to strengthen the African Women’s Leadership Institute, amplify African women’s voices, and enhance its capacity.

In response to the COVID-19 pandemic, AMwA transitioned to a virtual work environment. The subsequent survey was designed to assess various aspects, including job satisfaction, work environment, and leadership style, with the primary objective of identifying opportunities for improvement and fostering a positive work environment. The findings from the survey allowed AMwA to take targeted actions based on the recommendations, thereby enhancing the overall employee experience.

SONKE GENDER JUSTICE: EMPLOYEE CULTURE SURVEY

Sonke Gender Justice is a non-partisan, non-profit organisation, that works for just, democratic societies and equitable, healthy relationships between men, women, and young people. Sonke officially appointed Mthente Research and Consulting Services to conduct an organisational culture survey on its behalf. The primary objective of the project was aimed at informing management of Sonke employees’ experiences and thoughts about Sonke’s organisational culture. This is so that Sonke can ensure action is taken to create a healthy work environment for all employees. Through an online-based survey, Mthente assessed and reported on various aspects, including job satisfaction, work environment, and leadership style, with the primary objective of identifying opportunities for improvement and fostering a positive work environment. The findings from the survey allowed Sonke to take targeted actions based on the recommendations, thereby enhancing the overall employee experience.

CGS STAFF SATISFACTION SURVEY

Mthente Research and Consulting Services (Pty) Ltd has been commissioned by Council for Geoscience (CGS) to conduct a staff satisfaction survey to be able to provide insights into their level of satisfaction with CGS. This research adopted a quantitative research approach to gather information from the CGS staff to gauge their perception and satisfaction level with the CGS. The study made use of an online-based self-administered questionnaire for the staff to collect data on their satisfaction. A total of 295 completed surveys (250 online completed and 45 in-person/telephonic completed) formed part of the analysis. This research study was carried out in compliance with the ethical principles of voluntary participation and maintaining confidentiality and anonymity.

communication with clear timelines can enhance the efficacy and efficiency of stakeholder’s engagement with SAT.

SA Tourism Brand Index Study

SA Tourism conducted the first stakeholder satisfaction survey in 2017 and a follow-up in 2019 to assess stakeholders’ levels of awareness of SA Tourism’s goals, levels of satisfaction with engagement initiatives at the time and identified platforms preferred by stakeholders. In 2021 the Stakeholder Satisfaction Survey was re-assessed to determine the awareness and satisfaction levels of key stakeholders taking the COVID-19 pandemic and recovery plan into account and to determine the most pertinent communication channels to enhance coordination and collaboration. Mthente has been commissioned by SA Tourism to conduct a stakeholder engagement survey for 2022/23 FY and 2023/24 FY which will allow for comparability with previous studies. It is our understanding that the study aims to assess the satisfaction of stakeholders with initiatives by Tourism.

The data was collected by sending the survey link through email addresses to all SAT stakeholders. The data was analysed to generate insights into the key study objectives in the study with a comparative view from the findings generated in the 2021 study. These insights helped understand the level of awareness of SAT’s initiatives among stakeholders, during and after the COVID-19 pandemic. The key factors that drove effective stakeholder engagement is responsiveness and support. SAT’s Communication improved the most, but all four key factors showed an increase in overall scores. Stakeholders were relatively unaware of SAT’s support initiatives post-COVID, particularly the South African stakeholders. However, stakeholders were extremely satisfied with the support they received and the communication thereafter. International stakeholders were the most satisfied. In general, all stakeholders’ satisfaction with SAT’s engagement with them increased from 2021 to 2022. The relaxation of COVID restrictions has meant an increase in the use of in-person meetings since 2021, while emails and industry meetings remain the most used and most effective forms of communication. Stakeholders are seeking increased visibility, especially for underrepresented groups (township tourism products and Muslim tourism). Structured value-driven communication with clear timelines can enhance the efficacy and efficiency of stakeholder’s engagement with SAT.

NHBRC SATISFACTION SURVEY

Mthente Research and Consulting Services (Pty) Ltd was commissioned by NHBRC to conduct a perception and satisfaction level survey amongst the NHBRC internal and external stakeholders to determine a benchmark measurement on current stakeholder perceptions on the NHBRC products and services provided as the Regulator to the homebuilding sector. This research adopted a quantitative research approach to gather information from both the internal and external NHBRC stakeholders in order to gauge their perception and satisfaction level with the NHBRC. The study made use of an online-based self-administered questionnaire for both stakeholder groups to collect data on their satisfaction and perception level. A total of 284 completed surveys (62 internal stakeholders and 222 external stakeholders) formed part of the analysis. Areas for improvement were identified and actioned by the NHBRC.

HWSETA

The Health and Welfare Sector Education and Training Authority (HWSETA) is one of 21 Sector Education Training Authorities (SETA) established under the Skills Development Act No. 97 of 1998. HWSETA is a key role in transforming the South African economy by empowering workers to be agents of change within their subsectors. The HWSETA impact statement aims to improve the skills of 80% of the workforce in the health and welfare sector by 2030, resulting in higher productivity and career progression.

Mthente conducted a track and tracer study to assess employed learner pathways and the outcomes of HWSETA-funded learning programs against the strategic intent of 2020-2025, contributing to the improvement of skills for 50% of the South African workforce.

The Health and Welfare Sector Education and Training Authority (HWSETA) forms one of 21 Sector Education Training Authorities (SETA) established through the Skills Development Act No. 97 of 1998 section 10 (1) (a). SETAs are statutory bodies mandated to facilitate skills development in their respective sectors through education, training and skills development interventions. HWSETA is privileged to undertake this mandate which originates from the demands of the organised labour movement during the anti-Apartheid struggle. This makes it clear that transformation is embedded in the founding of the SETAs.

Ultimately, HWSETA plays a key role in transforming the South African economy by empowering workers to be agents of change within their respective subsectors. A tracer study is a small component within this bigger picture. Furthermore, HWSETA supports unemployed and employed workers in the health and welfare sector which is critical to social and economic development in South Africa.

HWSETA impact statement (Impact Statement 3) is geared towards ‘HWSETA contributing to the improved level of skills for 80% of the workforce within the health and welfare sector by 2030, which is evidenced by higher productivity of employers, and/or career progression either through promotion within the same organisation or appointment in a higher position or appointment in a higher position by another organisation’.

Against this backdrop, Mthente undertook a track and tracer study to assess employed learner pathways upon completing the HWSETA-funded programmes. Also, the study assessed the outcome of HWSETA-funded learning programmes against HWSETA intended targets strategic intent (i.e., 2020-2025) contributing to the improvement of the level of skills for 50% of the South African workforce through various learning programmes that address the critical skills required by the sector.

UNIVERSITY OF CORNELL

Cornell University is conducting a multi-sited survey and longitudinal interview project with Ghanaian, Kenyan, and South African high school students. The goal of the project is to conduct comparative research to assess how resource inequality arising before high school graduation affects the transition to adulthood and whether health and wellness outcomes are tied to educational, employment, and migration outcomes. The main research question that this study wishes to answer is ‘How do resource inequalities shape initial labor market outcomes of Ghanaian, Kenyan, and South African youths, and are individuals with better initial labor market outcomes less likely to migrate and more likely to retain better self-reported health and wellness?’

Mthente Research and Consulting Services (Pty) was commissioned to collect data from high school students (Grade 11) in South Africa on behalf of Cornell University. The data is being collected from 18 schools across South Africa by a team of professional and trained fieldworkers.

ARMSCOR STAKEHOLDER SURVEY

Armscor has four strategic outputs, namely: revenue generation, cost management, efficient and effective delivery, and stakeholder management, which are embedded in the Armscor corporate plan. The Corporate Plan is premised in the context of Armscor’s support for the overall thrust of the National Development Plan (NDP), Vision 2030, the Medium-Term Strategic Framework (MTSF) 2019–2024, and other government imperatives. The research is intended to support these strategic objectives and enable Armscor’s ongoing commitment to be stronger and more effective, responsive, deliver effective and efficient services to external clients, and maintain positive, strategic, and long-lasting relations with key stakeholders.

Mthente was commissioned by Armscor to measure the external stakeholder’s perception of Armscor’s services. The focus of this study was to determine whether Armscor is providing satisfactory services to its external clients and service providers or suppliers. The objectives of this survey were to: 1) understand the extent to which the needs of a service provider and/or clients are being met; 2) determine the perceptions of the stakeholders to ensure that Armscor performs at a high standard; and 3) identify areas of Armscor’s performance that the organisation can improve upon. This survey is conducted on a biennial basis as a performance management tool for assessing the effectiveness of stakeholder management processes and functions within Armscor.

SANEDI EMPLOYEE CULTURE SURVEY

Mthente Research and Consulting Services was commissioned by SANEDI to conduct an employee cultural survey for the 2022/23 financial year. SANEDI understands that employees are able to perform at their best level as they feel comfortable in the workplace. The purpose of the employee cultural survey was to measure employee perception and understand employees’ experiences and thoughts about the organisation.

Overall, at least 70% of employees have positive feedback on the organisational culture at SANEDI. Actionable recommendations were provided to SANEDI on where the organisation could focus to improve its company culture and the satisfaction of employees.

ZENEX FOUNDATION STAKEHOLDER REVIEW

The Zenex Foundation is known as an independent education grant-maker with a focus on improving teaching and learning outcomes in language and mathematics in South Africa. The Foundation’s mission is to strengthen the education system through delivering evidence-based grant-making, playing a thought leadership role, and building strong partnerships with all stakeholders, including government, donors, implementing agencies, and researchers. To assist in enhancing their current grant-making practices the Foundation commissioned Mthente Research and Consulting Services to conduct a Stakeholder review. The review aimed to provide the Zenex Foundation’s partners and stakeholders an opportunity to provide feedback on their experiences of the organization and gain learnings of how this process can be improved.

Mthente used a mixed methods approach, which included surveys and in-depth interviews to answer questions on the Foundation’s grant-making approach, the Foundation’s values and how these translate into the way we work, a reflection on the Foundation’s approach to and in partnerships, the Foundation’s Programme Management processes and some reflections on the Foundation’s 2025 strategy. It was found that the majority of the Foundation’s stakeholders were happy with the organization’s approach to grantmaking as well as their strategy with room for improvement.

RBIDZ- Customer Satisfaction Survey

Mthente was commissioned by RBIDZ to assess the satisfaction of customers/investors from the different sectors. The research aimed to provide an understanding of RBIDZ customer interactions, to better understand how they can improve on their customer interactions. In terms of the Special Economic Zone Act (Act No. 16 of 2014), the purpose of RBIDZ, and the Special Economic Zones are: To promote and attract both domestic and foreign direct investments to boost the economy of the country which in turn creates employment opportunities as well as develop skills; Facilitate the creation of an industrial complex, having a strategic national economic advantage for targeted investments and industries in the manufacturing sector and tradable services; Develop infrastructure required to support the development of targeted industrial activities, Provide the location for the establishment of targeted investments; Enable the beneficiation of mineral and natural resources; Take advantage of existing industrial and technological capacity, promoting integration with local industry and increasing value-added production; and Promote regional development.

Through the industrial world class infrastructure, well-established network of shipments, and tax and duty-free incentives, RBIDZ aims to encourage international competitiveness and attract export-orientated manufacturing investment. The focus area of the Customer Satisfaction Survey was developed to ensure alignment with the Strategy and Strategic Risk.

The results from the survey illustrated the customers perceptions about RBIDZ, and whether their expectations have been met and/or exceeded over the period of the product or service provided. The information was gathered from thirteen (13) different investors that engage with RBIDZ. The method of assessment used were quantitative research methods. Data was collected through online and telephonic surveys, for the quantitative assessment.

Findings of the research indicated that the investors were overall satisfied with RBIDZ’s customer service however, there were areas of improvement which emerged which RBIDZ should aim to focus on going forward.

Parliament Stakeholder Satisfaction Survey

Mthente Research and Consulting Services (Pty) Ltd has been appointed to conduct an annual (2019/2020: financial year) stakeholder satisfaction survey for the Parliament of South Africa.

The 5th Parliament has identified the engagement of stakeholders as a strategic outcome-orientated objective, placing its stakeholder relations on a new development path. It views this as critical to enhancing its ability to deliver on its three-legged mandate of making laws, holding the executive accountable and optimising citizen participation.

In 2016/17: financial year Mthente undertook the first survey that informed the stakeholder engagement strategy which outlined a programme of action. This included the setting of year-on-year outcome-based targets that focused on evaluating the effectiveness of its stakeholder engagement strategy and execution of this in relation to the service charter. Accordingly, this stakeholder survey is a follow up survey on the 2019/20: financial year stakeholder satisfaction levels.

The objectives of the survey are to measure the perception of Parliaments employees, Members of Parliament and external stakeholders on the services offered by Parliament and the levels of satisfaction with their interactions with Parliament. This will be determined through an online survey being sent to 1769 internal stakeholders and 690 number of interviews with external stakeholders.

The survey results will be presented in a report that provides recommendations to Parliament on what is required to further improve stakeholder satisfaction levels, as well as on what aspects of the Service Charter need to be strengthened.

GIZ South African Climate Change Education and Awareness Survey

Mthente Research and Consulting Services has been appointed by the Department of Environmental Affairs and the Deutsche Gesellschaft fur Internationale Zusammenarheit (GIZ) to conduct a South African Climate Change Education and Awareness Survey.

Mthente understands that the 2011 National Climate Change Response Policy (NCCRP) sets out South Africa’s climate change response and approach to achieving a just transition to a climate-resilient and low-carbon economy and society, advancing the vision of the National Development Plan 2030 (NDP). Key to the achievement of South Africa’s climate change response objectives, as indicated in the NCCRP, is the informed participation of all stakeholders in South Africa’s climate change response. This is to be enabled by enhanced awareness and understanding of climate change causes through understanding its impacts and having access to information. This is deemed to be, a basis for empowered and transformative action by all sectors of society.

Through the research Mthente’s aims to:

Analyse the climate change education and awareness survey results in line with international and national assessment standards.
Identify barriers and opportunities for enhancing climate change education and awareness in South Africa.
Provide recommendations to inform the development of the climate change education and awareness strategy.

Perception Survey

The Centre for e-Innovation (Ce-I) in the Department of the Premier in the Western Cape services 13 provincial departments and over 75,000 government employees. In addition to providing basic support for the Western Cape Government’s ICT infrastructure and applications, the Centre is also responsible for providing residents of the Western Cape Province with increased knowledge of government services. To determine whether the Ce-I is meeting its service level agreements with its internal customers Mthente was commisioned to undertake a perception survey with its provincial government clients.

This survey was to serve as a follow-up study to the Ce-I’s baseline survey, which was carried out in 2009 by Mthente, and followed by subsequent surveys in 2011 and 2015. Many of the key performance indicators (KPIs) stayed the same in order to track changes. The approach to the study was informed by qualitative interviews with 4 internal Ce-I managers/senior stakeholders and 24 senior stakeholders within the 13 Western Cape Government departments serviced by the Ce-I, as well as a quantitative online survey sent to the Ce-I’s database of 19,000 Western Cape Government e-mail users, which generated responses from 1,227 individuals.

Small Business Annual Review Study and Survey

Mthente was commissioned by Small Enterprise Finance Agency (SEFA) to conduct an Annual Review of Small Business and Cooperative in South Africa. The aim of the project was to provide a description of trends and an analytical assessment of the performance of the small enterprise sector within the broader context of the South African economy as a whole.

This was achieved through a literature review of the global, regional and South African trends of SME performance, detailed desk-top statistical analysis, in-depth stakeholder interviews and quantatitve interviews with an indicative sample of 1 500 SMEs and Co-Operatives in both the informal and formal sector

Black South African’s Perceptions of the Jewish Communities in the following cities

The Kaplan Centre commissioned a survey to measure the attitudes and perceptions of Black South Africans towards Jews and the Jewish community. The research aims to also understand the pervasiveness and potency of these attitudes and perceptions. While this research will not be representative of the population of Black South Africans, a scientifically sound research methodology will be employed in order to achieve its aims.

Once compiled and finalised, the research report will be shared with the leadership of the Jewish community thus providing empirical data and insight into the future of Jews in South Africa; as well as enable the development of bespoke strategies focused on counteraction, mobilisation and advocacy.

Baseline Survey for the Saldanha Bay IDZ Community Development Project

TBSP Advertising & Marketing commissioned a baseline study for the Saldanha Bay Industrial Development Zone Community Engagement (SBIDZ CE) to assess both the socio-economic profile and the prevailing conditions and perceptions of the seven towns that make up the community of Saldanha Bay Municipality (SBM). This research provided baseline data in relation to the SBIDZ CE, in order to monitor the project’s progress, impact and effectiveness over the medium to long term across a portfolio of activities and interventions. A survey questionnaire was translated into English, Afrikaans and isiXhosa and after a pilot study of 200 households, the survey was refined and conducted amongst 3 800 households across the following towns: Saldanha Bay, Vredenburg, Langebaan, St Helena Bay, Paternoster, Jacobsbaai and Hopefield. 20 focus groups with residents of the SBM and local stakeholders were held, which provided a comparison of responses, verification of dominant themes and corroboration of the survey findings.

Stakeholder Satisfaction Survey

The Industrial Development Corporation (IDC) commissioned Mthente to undertake a Stakeholder Satisfaction Survey for the gala dinner and conference held to commemorate their 75th anniversary.

The conference, intended to be the first in a regular series of premier industrial development events in South Africa. The event brought together national and international experts, and provided a bridge for dialogue between private and public sectors.

The project objectives were to gauge the value provided to stakeholders regarding the content and flow of the conference and to gain insights for the purposes of informing the 2017 conference

Energy Security Survey

The Department of the Premier, Western Cape Government commissioned market research into household and business views across the Western Cape on the current energy crisis and attitudes regarding their energy behaviour. The Western Cape Government views energy security as a game changer. Implemented in conjunction with the City of Cape Town, the aim of this game changer is a 10% reduction in current Provincial demand from Eskom over the next three years. A key enabler of the Energy Security Game Changer is that households and businesses are “informed, educated and motivated to become power providers in a way that is optimal for them and for municipalities.” The research offered a detailed understanding of consumer behaviour, attitudes and awareness, as well as an understanding of energy usage and savings. This information informed the design of a communications campaign on energy security that was developed by Y&R.

The target audience for the research project included households and businesses located in the following four local municipalities in the Western Cape Province: City of Cape Town, Drakenstein, Stellenbosch and Saldanha Bay. Key variables taken into consideration when developing the sample included municipality; race; and LSM. A total of 1,319 household surveys were conducted and 250 businesses surveyed. In addition, 6 focus group discussions were facilitated post-survey for qualitative insights.

Tenant Demographic Profiling & Satisfaction Survey

Communicare; a social housing Non Profit Company offering rental accommodation service in the Western Cape, commissioned a Baseline Tenant Demographic Profiling & Customer Satisfaction Survey. This research informed the baseline demographic profile of the current households under the Communicare rental accommodation service offering, as well as provides data on the levels of satisfaction these tenants hold towards the services provided by Communicare.

The objective of the survey was to inform the long-term planning and sustainability of Communicare through ensuring that its policies and programmes are tailored to the needs of its current and prospective tenants.

The survey focused on the following thematic areas: Demographic Information; Household Income; Motivations and Aspirations; Customer satisfaction; Internet Connectivity; Communication Preferences; and Community Development. Out of 3334 housing units, a response rate of 73% was achieved, resulting in 2393 respondents to the survey.

Khayelitsha Commission: Community Perception Survey

The Commission of Inquiry into allegations of police inefficiency in Khayelitsha commissioned a public perception survey amongst residents on the efficiency and conduct of police in Khayelitsha in November 2013. Face-to-face interviews were conducted with 1,836 Khayelitsha residents in the three SAPS precincts: Khayelitsha, Harare and Lingelethu West. The survey was followed by a qualitative focus group to further explore and analyse research findings. Our research and findings are quoted in the Commission’s final report, “Towards a Safer Khayelitsha,” and our researchers testified before the Commission

http://www.saflii.org/khayelitshacommissionreport.pdf

Gauteng Department of Health: Evaluation of the Outcomes of Ward-Based Door-to-Door AIDS Education Programme in Gauteng Province

The Gauteng Department of Health has commissioned an evaluation to determine and assess the outcomes of its ward-based door-to-door AIDS education programmes. This programme has been implemented in informal settlements and high risk areas in Gauteng to:

(i) improve HIV prevention through a combination of preventative measures;
(ii) address health care through testing, treatment and adherence;
(iii) identify and refer orphans and vulnerable children (OVC) for poverty relief or referral; and

This holistic effort is aimed at mitigating the effect of HIV/Aids on residents.

The objectives of the evaluation are to:

measure the results and outcomes of the programme in the five municipalities where the programme has been implemented;
measure the effectiveness of the referral systems from the programme to NGO and government services;
document community responses to the programme; and
analyse the community reponses; and recommend processes, systems and methods to strengthen the ward-based door-to-door AIDS education programme in Gauteng.

In the pilot study, 104 households were successfully surveyed. The full survey will be implemented in mid-2016, where a total of 2 100 households will surveyed.

Safety and Violence Initiative, University of Cape Town: Tracking Study on Youth Violence Reduction in Gugulethu and Manenberg: The Amandla Edu-Football Safe-Hub Model

Amandla Edu-Football, through its partnership with the Safety and Violence Initiative at the University of Cape Town (SaVI-UCT) and the International Committee of the Red Cross (ICRC), commissioned a baseline survey for the youth violence prevention study at Amandla’s ‘Safety-Hub’ facility, located in the violence-prone communities of Gugulethu and Manenberg. The research study was commissioned in order to develop a baseline that would be used to monitor and track the progress of the Safety-Hub facility’s youth development interventions over a 10-year period.

Stakeholder Engagement Study

Basil Read commissioned a stakeholder engagement study as part of their broader strategy of measuring the relationship between Basil Read and its stakeholders.

The focus of the study is to analyse the needs and expectations; perceptions and thoughts of stakeholders toward the company. The stakeholder groupings included mining, roads, buidls, civils and pipelines, St Helena Airport and Development.

The outcome of the study was used to inform the Basil Read’s stakeholder engagement strategies and the interventions of engagements. It also informed the management of its stakeholder relationships in order to maximise brand exposure and reputation.

Stakeholder Perception Survey

The Auditor General South Africa (AGSA) commissioned a Stakeholder Perception Survey. The survey results were used to inform its stakeholder organisational strategy, so that could better respond to the needs and requirements of their stakeholders.

The data collected in this survey formed part of the baseline data, which will be used to monitor and evaluate future stakeholder perception surveys. The strategic intent of the research was to improve existing relationships with the AGSA’s stakeholders and inform stakeholder engagements initiatives by identifying and addressing any concerns they may have. The specific objectives of the research are to: gauge stakeholder knowledge and understanding of the AGSA mandate, products and services; investigate the extent to which stakeholders use the products and services; assess stakeholder perceptions in relation to the quality of products and services; and gauge stakeholder perceptions in relation to the AGSA contribution towards improving transparency and accountability in government.

A total sample of 1199 stakeholders participated in the survey.

Municipal Public Accounts Committee (MPAC) Focus Groups and Section 4(3) Auditee Perception Study

Following this stakeholder engagement the AGSA commissioned a second Stakeholder Perception Survey, as a continuation of their efforts to improve existing relationships with the AGSA’s stakeholders and inform stakeholder engagements initiatives by identifying and addressing any concerns they may have.

This study included focus groups with Municipal Public Accounts Committee (MPAC) and interviews with Section 4(3) stakeholders, specifically targeting Chief Executive Officers (CEOs).

Stakeholder Perception Survey

The Liberty Group commissioned a stakeholder perception survey to inform its initiatives and strategic approach to key stakeholders. The data collected in this survey formed part of the baseline data, which will be used to monitor and evaluate future stakeholder perception surveys. The specific objectives of this research were to: analyse the needs and expectations; perceptions and thoughts of stakeholders; evaluate the nature of relationships with the eleven groups of identified stakeholders; identify gaps between perception and reality of stakeholder experience of the Liberty Group; and drive insight to inform future business initiatives. The strategic intent of the research was to improve existing relationships with the Liberty Group’s stakeholders and inform stakeholder engagement initiatives by identifying and addressing any concerns they may have.

The target sample was fifty stakeholder interviews, and our findings and recommendations were developed around the following thematic areas: stakeholder knowledge and awareness; trust in relationship; societal engagement and transformation agendas; contributions to stability and growth; market development and expansion into domestic and international markets.