Tenant Demographic Profiling & Satisfaction Survey

communicare

Communicare; a social housing Non Profit Company offering rental accommodation service in the Western Cape, commissioned a Baseline Tenant Demographic Profiling & Customer Satisfaction Survey. This research informed the baseline demographic profile of the current households under the Communicare rental accommodation service offering, as well as provides data on the levels of satisfaction these tenants hold towards the services provided by Communicare.

The objective of the survey was to inform the long-term planning and sustainability of Communicare through ensuring that its policies and programmes are tailored to the needs of its current and prospective tenants.

The survey focused on the following thematic areas: Demographic Information; Household Income; Motivations and Aspirations; Customer satisfaction; Internet Connectivity; Communication Preferences; and Community Development. Out of 3334 housing units, a response rate of 73% was achieved, resulting in 2393 respondents to the survey.

Khayelitsha Commission: Community Perception Survey

Khayelitsha Commission

The Commission of Inquiry into allegations of police inefficiency in Khayelitsha commissioned a public perception survey amongst residents on the efficiency and conduct of police in Khayelitsha in November 2013. Face-to-face interviews were conducted with 1,836 Khayelitsha residents in the three SAPS precincts: Khayelitsha, Harare and Lingelethu West. The survey was followed by a qualitative focus group to further explore and analyse research findings. Our research and findings are quoted in the Commission’s final report, “Towards a Safer Khayelitsha,” and our researchers testified before the Commission

http://www.saflii.org/khayelitshacommissionreport.pdf

Safety and Violence Initiative, University of Cape Town: Tracking Study on Youth Violence Reduction in Gugulethu and Manenberg: The Amandla Edu-Football Safe-Hub Model

Amandla Edu-Football

Amandla Edu-Football, through its partnership with the Safety and Violence Initiative at the University of Cape Town (SaVI-UCT) and the International Committee of the Red Cross (ICRC), commissioned a baseline survey for the youth violence prevention study at Amandla’s ‘Safety-Hub’ facility, located in the violence-prone communities of Gugulethu and Manenberg. The research study was commissioned in order to develop a baseline that would be used to monitor and track the progress of the Safety-Hub facility’s youth development interventions over a 10-year period.

Stakeholder Engagement Study

basil read

Basil Read commissioned a stakeholder engagement study as part of their broader strategy of measuring the relationship between Basil Read and its stakeholders.

The focus of the study is to analyse the needs and expectations; perceptions and thoughts of stakeholders toward the company. The stakeholder groupings included mining, roads, buidls, civils and pipelines, St Helena Airport and Development.

The outcome of the study was used to inform the Basil Read’s stakeholder engagement strategies and the interventions of engagements. It also informed the management of its stakeholder relationships in order to maximise brand exposure and reputation.

Stakeholder Perception Survey

Auditor General South Africa

The Auditor General South Africa (AGSA) commissioned a Stakeholder Perception Survey. The survey results were used to inform its stakeholder organisational strategy, so that could better respond to the needs and requirements of their stakeholders.

The data collected in this survey formed part of the baseline data, which will be used to monitor and evaluate future stakeholder perception surveys. The strategic intent of the research was to improve existing relationships with the AGSA’s stakeholders and inform stakeholder engagements initiatives by identifying and addressing any concerns they may have. The specific objectives of the research are to: gauge stakeholder knowledge and understanding of the AGSA mandate, products and services; investigate the extent to which stakeholders use the products and services; assess stakeholder perceptions in relation to the quality of products and services; and gauge stakeholder perceptions in relation to the AGSA contribution towards improving transparency and accountability in government.

A total sample of 1199 stakeholders participated in the survey.

Municipal Public Accounts Committee (MPAC) Focus Groups and Section 4(3) Auditee Perception Study

Auditor General South Africa

Following this stakeholder engagement the AGSA commissioned a second Stakeholder Perception Survey, as a continuation of their efforts to improve existing relationships with the AGSA’s stakeholders and inform stakeholder engagements initiatives by identifying and addressing any concerns they may have.

This study included focus groups with Municipal Public Accounts Committee (MPAC) and interviews with Section 4(3) stakeholders, specifically targeting Chief Executive Officers (CEOs).

Stakeholder Perception Survey

Liberty

The Liberty Group commissioned a stakeholder perception survey to inform its initiatives and strategic approach to key stakeholders. The data collected in this survey formed part of the baseline data, which will be used to monitor and evaluate future stakeholder perception surveys. The specific objectives of this research were to: analyse the needs and expectations; perceptions and thoughts of stakeholders; evaluate the nature of relationships with the eleven groups of identified stakeholders; identify gaps between perception and reality of stakeholder experience of the Liberty Group; and drive insight to inform future business initiatives. The strategic intent of the research was to improve existing relationships with the Liberty Group’s stakeholders and inform stakeholder engagement initiatives by identifying and addressing any concerns they may have.

The target sample was fifty stakeholder interviews, and our findings and recommendations were developed around the following thematic areas: stakeholder knowledge and awareness; trust in relationship; societal engagement and transformation agendas; contributions to stability and growth; market development and expansion into domestic and international markets.